The Vietnam Youth Federation and Youth Union in cooperation with East Meets West piloted a Citizen Score Card survey in four provinces. The objective of the Citizen Score Card program was to improve the quality of water and, to a more limited extent, sanitation services by enhancing transparency and accountability. Within the context of Vietnam’s unique institutional framework, it sought to achieve this by: (i) giving the citizens/water users a voice; (ii) providing a better basis for provincial and local authorities to manage their water and sanitation services; and (iii) changing the organizational culture and incentive system within the utilities. It was designed to set in motion a process of reforms in the water supply and sanitation sector in Vietnam, which can serve as a model for improving the performance in other decentralized public services.
For more details, see here: Citizen Score Card Giving Customers In Rural Water Supply A Voice
At the heart of our programs are strong partnerships with government, private sector, civil society groups, and local communities. We also implement learning and feedback strategies to strengthen our approaches to promoting gender and socially inclusive WASH practices in our partner communities.